VoIP & Mitel Phone System Support & Maintenance in Sussex, Kent, Surrey, London, Hastings, Eastbourne, Uckfield, Tunbridge Wells, East Grinstead

Support

Support & Maintenance

Business Edge Technologies are a focused service company; we maintain a variety of telephone system equipment.  We have recently won an award for our customer service, we work in partnership with all our customers to deliver the right support for them.  We are happy to help with advice or support many problems can be solved by a remote session.
Account Management plays a key role in this and we make sure that you can have one point of contact if needed.  Our team are experienced and knowledgeable so that we can guide and advise you on the best solutions for your business.  All our engineers offer full response and remote diagnostics.

Our Offering includes:
  • UK Coverage available
  • London and South East major support coverage
  • Cloud/Hosted VoIP system support
  • Bringing your aged or CXi, MXe  Mitel Controllers a new lease of life do not cast them off keep that return on investment.
  • Dedicated Help Desk with Tracking system
  • Expert certified maintenance technicians
  • For Customers, our package includes Remote Diagnostics & telephone support for 12 months
  • warranties on new and used telephone systems
  • 24-7 Premium care maintenance coverage optional
  • Large range of accessories and parts
We offer a range of telephone maintenance packages for Inter-Tel, Siemens, Samsung and Panasonic phone systems are available at very competitive prices our service is everything to you − we are not the cheapest, but we will always go the extra mile to keep your telecoms and equipment running all year round.

Business Edge Technologies is not only a strong and dependable partner but we are also one of the South of England ′ s biggest service providers for data, voice and system solutions

Fault Logging
In addition to maintaining your Telephone system, we also log BT line faults and Broadband Internet faults out of hours (subject to chosen Support plan), which gives you peace of mind for you to make one call and the appropriate action is taken.

Online Support Helpdesk
Through this our website we are now able to offer an online helpdesk available to all customers, which allows for quick and easy fault logging and tracking. Once you become a customer we will set you up with a login and password to speed up the process for fault logging or raising a job ticket.

Telephone System maintenance
For you your business or organisation the phone system is business critical and without it, everything grinds to a halt. A maintenance agreement ensures your business keeps going, no matter what happens. Today many phone systems are software driven and a saved database means that your configuration is kept as backup with us and we will  then have you up and running in a short space of time.
Your telephone system maintenance is the ultimate insurance for your number one business tool.

Now you can purchase your phone systems from Business Edge Technologies Ltd with 100% coverage against faults & breakdowns. Our phone maintenance ensures you have access to rapid and expert support - whenever you need it.

The key benefits of our premium support:
  • Choice of Support Levels from business hours up to 24/7 coverage
  • Comprehensive coverage hours and superior response times
  • Even Time and parts Agreements if required
  • All parts and labour included
  • Choice of maintenance agreement periods
  • Remote resolution of faults and support
  • All faulty parts are replaced with quality parts from our own stock supply

In the unlikely event of a phone system or part malfunctioning, many of our telephone systems we support offer remote diagnostic capabilities. This allows our technicians to immediately identify and fix the majority faults over the phone. Without the need for a technician on-site, we'll have you back on track in a fraction of the conventional time!

Whichever phone system maintenance you feel is right for your business, you'll have absolute peace of mind now and in the future.

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